Appointix

Terms of use

Last updated: 28.10.2026

1. General

These terms govern the use of Appointix (https://appointix.net), a platform where businesses publish their services and customers book appointments with them. The platform is provided by ДЖИ СЪЛЮШЪНС ЕООД, company ID 207003022, address: гр. Варна 9000, р-н Одесос, ул. „Ана Феликсова“ 14, бл. А, ет. 4, ап. 20, email: [email protected].

By registering or booking an appointment you accept these terms. How we process personal data is described in the Privacy policy.

2. Accounts

  • The details you enter must be accurate and up to date. Booking requires a verified email address.
  • Keep your password secret; you are responsible for actions taken with your account.
  • You can delete your account at any time from your profile settings.

3. For customers

  • A booking is a contract between you and the business. ДЖИ СЪЛЮШЪНС ЕООД is not a party to it and is not responsible for the service, its quality or its price — these are set by the business.
  • Prices on the platform are informative, as entered by the business; you pay for the service directly to the business.
  • You can cancel a booking at any time before it starts from "My bookings" or from the link in the confirmation email. The business may record a no-show.
  • Reviews can only be left for real bookings. They must be honest and must not contain abusive, unlawful or promotional content; we may moderate them.

4. For businesses

  • Trial. A new business gets a free trial of the chosen plan.
  • Subscription. After the trial, the platform is used for a monthly subscription according to the chosen plan (prices are shown under "Billing"). Payments are processed by Stripe. The subscription renews monthly until you cancel it from "Manage billing".
  • No subscription after the trial. You get a 7-day grace period in which everything keeps working and we remind you to subscribe. After that your profile is hidden from the directory and new online bookings (on the site and through the widget) stop until you subscribe. The dashboard and existing bookings remain available.
  • Plan and staff. The plan sets the maximum number of staff members.
  • Visit records. On every plan you can keep notes and files (photos, PDFs) for each visit. Without an active subscription the files are deleted 3 months after the trial or the subscription ended; we email you 30 and 7 days before. The notes stay.
  • Content and responsibility. You are responsible for the accuracy of your profile, services, prices and working hours, for providing the services, and for complying with the law (including consumer protection) towards your customers.

5. Processing personal data on behalf of the business (Art. 28 GDPR)

For its customers' data the business is the controller and ДЖИ СЪЛЮШЪНС ЕООД is the processor. This section is the contract required by Article 28(3) GDPR between them.

  • Subject matter and duration: storing and processing customer and booking data while the business uses the platform.
  • Types of data: name, email, phone, notes, bookings, visit records (notes, photos and documents) and reviews. Data subjects: the business's customers and staff.
  • ДЖИ СЪЛЮШЪНС ЕООД shall:
    • process the data only on the business's instructions, given through its use of the platform, and for the purposes of the service;
    • ensure that persons with access are bound by confidentiality and apply appropriate technical and organisational security measures (Art. 32 GDPR);
    • use the sub-processors listed in the Privacy policy and notify businesses in advance of new sub-processors, giving them the opportunity to object;
    • assist the business with data subject requests and with its obligations under Articles 32–36 GDPR, including notifying it without undue delay of a personal data breach;
    • on termination, delete the data or return it to the business at its choice, unless the law requires it to be kept;
    • make available the information needed to demonstrate compliance and allow audits with reasonable notice.
  • The business shall have a legal basis for the processing and inform its customers about it. When visit records hold health data or photos of the customer, the business is responsible for the basis under Article 9 GDPR (e.g. explicit consent) and records only what is needed.

6. Prohibited conduct

Fake or automated bookings, automated scraping of the platform, attempts at unauthorised access, overloading or circumventing limits, and publishing unlawful content are prohibited.

7. Availability and liability

We aim to keep the platform running continuously but cannot guarantee it: interruptions for maintenance or for reasons beyond our control may occur. To the extent permitted by law, ДЖИ СЪЛЮШЪНС ЕООД is not liable for lost profits, indirect damage, or the services provided by businesses. This does not limit consumers' statutory rights.

8. Termination

You can stop using the platform and delete your account at any time. We may restrict or close an account for a material breach of these terms, notifying you in advance where possible.

9. Changes

We may change these terms. The new version is published here with its date; we notify account holders in advance of significant changes.

10. Governing law and disputes

Bulgarian law applies. Disputes are settled amicably or, failing that, by the competent Bulgarian court. Consumers may also contact the Bulgarian Commission for Consumer Protection (www.kzp.bg) or the consumer authority where they live.